1 reviews | Active since Nov 2015
False advertising and call centre ineffective
I took out a smart plan 100 contract out from telkom mobile under the pretences that I am supposed to receive free mobile data from September 2015 till March 2015. As a few weeks passed and my mobile data ran out I realised that I was not receiving this free data as I was promised. The only reason I took out the smartplan 100 instead of the smart plan 50 was because of the free data. I logged several calls through the call centre as instructed by the branch and the answers I received came down to agents not knowing about this benefit and agents instructing me to just buy data eventhough I was told I should get it free till March 2015. After about the third or fourth call a agent finally logged my case and instructed me to wait 72hours which is the turn around time. A month passed and I received no response and when I called an agent just said they will add a comment on the case as they could see a technician opened the case but did nothing on it. Then I called again and a agent added another comment, and I called again and a agent told me the case was logged incorrectly to the wrong dept and thats why I never got a response, so he logged another case. So basically I am still waitin
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169900.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169900.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
