FALSE ADVERTISING AND BILLING

I recently upgraded to Telkoms home Fibre package after the sales consultant confirmed that i would not be charged exorbitantly and that i can expect to be billed prorate which i happily accepted. Now i receive my bill and not only are they still charging for the previous package (which i was told will fall away at the end of April), they are billing for installation, connection and incorrectly for the fiber usage!!! None of which is in accordance with what they advertised, what their sales consultant assured and explained! NONE!!!! Naturally i called and in true telkom fashion, the first consultant i dealt with informed me that he cannot see my account. The second a very accommodating young girl, Polisa, tried her very best but this time the whole telkom system had crashed and she could not log my dispute. I am sure she will make an effort but THIS SHOULD NOT HAVE HAPPENED IN THE FIRST PLACE. Her solution was that i let them debit R5061.04 now at the end of May and then wait for my credit. ARE YOU CRAZY!!!! I want TELKOM to rectify this mistake and re-invoice correctly. Because this is FALSE ADVERTISING and i will not accept it. I very seldom use social media platforms to air my grievances but where TELKOM is concerned and the lack of follow through i am forced to.