FALSE ADVERTISING AND BAD SERVICE

Item: Telkom
Rating: 1

I have been a telkom customer for some time now and have never recieved service i could say was exceptional.

Approximately 3 weeks ago my wife and I had seen an ad for a data contract with a laptop. We went to the telkom store who advised there isnt any stock in KZN of laptops. False advertising in my opinion. We still app**** and was approved for the contract and was advised hat we would recieve the items in a week or two. Within a week we recieved a bill for payment but not the items as yet. It has now been 3 weeks and still to date they advise there isnt any stock.

I am utterly disappointed with Telkom. They false advertise and thereafter give pathetic service and do not get stock of something that was advertised a month ago. How long can it take to place an order and follow up on it to ensure it is recieved.

Telkom is quick to send a bill although we have not recieved the router nor sim nor data and expect payment for something not recieved.

TELKOM PLEASE CAN YOU FOLLOW UP ON THIS!!!

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Replies (1)

's updateReviewer Update

27 Feb 2018, 06:53

Just some more feedback. Telkom has no run the debit order although we have recieved none of the item statedbin thr contract. Not even a sim card. How does such a huge company have such pathetic service and take money from a customer whom they have not given goods!!! I will be taking this up further.

's update27 Feb 2018, 06:53

Reviewer Update