False advertising

<p>This is actually a continuation of a previous complaint.</p> <p>I signed up for a new contract in October 2016 and together with a device I was supposed to receive a free gift. The consultant advised they did not have any stock, however I have been told this is what always happens with Telkom. They advertise deals with free gifts and apparently do not have stock when you sign up. They then hope that you will foret about the gift so you never actually receive it.</p> <p> </p> <p>I posted my complaint on their Facebook page on 28 December 2016 and somebody rep**** asking for my ID number and the cellphone number in question. I then provided this information on 29 December 2016.</p> <p> </p> <p>On 30 December 2016 they advised someone will attend to my query and I will receive feedback accordingly.</p> <p> </p> <p>On 03 January 2017 I demanded a response by COB. As expected no one contacted me.</p> <p> </p> <p>On 04 January 2017 I was asked for my physical address and an additinal contact number which I provided them with.</p> <p> </p> <p>On the same day I was advised that my query has been logged for investigation and I need to provide them with a description of what I had purchased, while I am sure this information is readily available to them. I was then advised that my query has been handed over to their mobile team with reference AI ********** .</p> <p> </p> <p>On 05 January 2017 I was advised their team will contact me to provide feedback.</p> <p> </p> <p>On 06 January 2017 I advised I am still waiting to be contacted. I was then advised that they will follow up and provide feedback.</p> <p> </p> <p>By COB yesterday I had still not been contacted by Telkom. I advised I will be heading to Hellopeter to complain, however they did not even respond.</p> <p> </p> <p>Their service is pathetic!!!</p> <p>They advertise false promotions!!!</p> <p> </p> <p>I need someone to contact me urgently or I will be contacting the Ombudsman.</p>