1 reviews | Active since Dec 2016
false advertising
<p>I took out a cellphone contract from telkom on the 19th January 2016 where the catalog clearly stipulated that the contract was for R249 and was due to change on the 20th to R299. Before signing the contract I made the consultant aware of the changes and he assured me that it will not affect me and the contract will be for R249. After scrutinizing my statement I found out that I have been charged R299 since February 2016 and have been going to the branch every month to sort this out, logged queries even escalated queries and after leaving the branch today still no satisfaction. I was told every month if not by the consultant in front of me or on the phone that someone will call me back and no one has even given me a mis call. The person I took the contract out with is nolonger at the store and to my suprise the consultant on the phone says to me that they will look for his so he can sort this out. The problem is either that telkom is hiring stupid people and they do not know how to sort this problem out or telkom is false advertising in their catalogues. I need to know how to sort thing out as telkom now ows me R500 already</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the Store.
Your reference number is ***2.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the Store.
Your reference number is ***2.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
To whom this may concren
Telkom has so far been my worst customer experience ever. After raising my issue with the store and going into the store every month my query has just been pended or pushed aside. This resorted me to complain on hello peter and I got an immediate response and was told that the matter will be handled by the store. The store did call me to come in but the issue is still pending. I've called the customer care department and all I hear is that an agent will call me the next day, and this was thursday & friday 12&13 january 2017. My account is still being over debited and if this matter does not get resolved by the end of this week I will be take this with all seriousness to the regulatory authority as this is theft from my account as per my contract that I have signed.
To whom this may concren
Telkom has so far been my worst customer experience ever. After raising my issue with the store and going into the store every month my query has just been pended or pushed aside. This resorted me to complain on hello peter and I got an immediate response and was told that the matter will be handled by the store. The store did call me to come in but the issue is still pending. I've called the customer care department and all I hear is that an agent will call me the next day, and this was thursday & friday 12&13 january 2017. My account is still being over debited and if this matter does not get resolved by the end of this week I will be take this with all seriousness to the regulatory authority as this is theft from my account as per my contract that I have signed.