False Advertising

<p>Hi</p> <p> </p> <p>I signed up for your SmartBroadband Uncapped Wireless package for R799. Your email states a cap of 300Gb before it will be throttled down. I quote:-</p> <p>"The good news is that Telkom recently revised its AUP for Uncapped LTE. LTE Uncapped customers now receive 300GB of full speed data per month. This means that customers would have to use in excess of 300GB of data per month before Telkom’s AUP will be app****. Telkom has also included an additional 50GB data allocation for peer-to- peer services such as Bit Torrent and Skype.</p> <p>In the few instances where customers exceed the data allocation of 300GB Telkom will offer 50GB of data at a reduced speed of 4MBps. Should customers exceed the 50 GB of additional data at 4 Mbps then Telkom will offer data at 2 Mbps for the remainder of the month. A speed of 2Mbps is adequate for standard definition streaming to one screen across popular content streaming providers like Netflix and ShowMax."</p> <p> </p> <p>As per our reading on the Router we have only used 198GB. Upon calling the call-centre, we have been informed that we have infact reached the limit as per the AUP, which states 300Gb when we havent even hit 200GB. Your Policies are false advertising and you must either unthrottle my account or cancel based on the grounds that you have informed me of false policy information and violated the contract. Contact immediately for either of these options. I will put a stop order on payments if you do not correct your mistake.</p>