WD
Wayne D

1 reviews | Active since Aug 2016

22 Nov 2016, 14:42

False Advertising

<p>I just recently ordered a 10MB uncapped line based on the online area check to see what is available in my area. The following website https://secure.telkom.co.za/today/ucm/ when i put my physical address in said our area is capable of up to 10MB so i accepted the line upgrade.</p> <p> </p> <p>Today i get a call from Telkom saying that they only can offer up to 8MB in our area. My question to Telkom is why false advertize what they can offer so that when clients upgrade their lines then they get told that Telkom cant offer what is advertized?</p> <p> </p> <p>I'm tired of Telkom promising the world but delivering nothing. If they promise 10MB online they need to live up to that statement and upgrade the area to at least offer 10MB as this is false advertising to entice customers to sign up with them.</p>

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Replies (1)
Telkom
Telkom's reply22 Nov 2016, 19:14
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

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Moenieb.
Telkom Social Media Team

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