1 reviews | Active since Mar 2009
False Advertising
<p>Yesterday I upgraded my 4mbps Adsl line to the 10mbps promotional offer Telkom is advertising ********** <p>According to my router the line is syncing at 10mbps ,but when downloading or testing my line speed I'm only getting 5mbps. When switching over to my Afrihost account I am getting 9mbps which leaves me to believe that either my uncapped account is still a 4mb profile or that Telkom is throtteling these new so called 10mbps accounts and falsey advertising it as such to unsuspected customers. This is in direct contravention of the CPA act. Please resolve this issue as it is pointless in having a 10mbps account and only getting half the speed I am paying for.</p>
Thank you this issue was resolved this morning. Thank you for rectifying it so quickly I must admit Telkom are definitly trying to improve.
When calling the call centre calls are almost instantly answered and consultants are professional.
Thank you this issue was resolved this morning. Thank you for rectifying it so quickly I must admit Telkom are definitly trying to improve.
When calling the call centre calls are almost instantly answered and consultants are professional.
Good day.
Thank you for the update. Glad to hear that it's improved. Please do no hesitate to contact us should you have any other queries or concerns.
Hope you have a great weekend.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day.
Thank you for the update. Glad to hear that it's improved. Please do no hesitate to contact us should you have any other queries or concerns.
Hope you have a great weekend.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi unfortunately the problem is back. After a reboot of my router my 10mbps line is again back at 5mbps speed. When using my Afrihost account I get 9mbps so my Telkom Internet account is the problem. Could you please assist?
Hi unfortunately the problem is back. After a reboot of my router my 10mbps line is again back at 5mbps speed. When using my Afrihost account I get 9mbps so my Telkom Internet account is the problem. Could you please assist?