JW
Johan W

1 reviews | Active since Jun 2016

09 Jun 2016, 14:59

False advertising

<p>Telkom advertises the June deal of the month (LTE uncapped for R799). In fine print (http://secure.telkom.co.za/today/media/downloads/TCs_SmartBroadband_Uncapped_Wireless_version2.pdf), it indates that existing LTE subscribers can migrate to the new deal. Phoning to enquire I get told I cannot and signing a nw 24 month contract will not replace the existing one, but I will in fact then have 2 contract to pay for! That is not the definition of migration. As I writing this I've been holding for 20 minutes for someone to "check" the fineprint. Next step, logging ASA complaint if no-one gets back to me.</p>

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Replies (1)
Telkom
Telkom's reply09 Jun 2016, 15:54
Official

Hi jcwelgemoed1977

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will forward this to the relevant department.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team

Best regards,