AG
Arthur G

1 reviews | Active since Jan 2012

08 Jun 2016, 18:19

False advertising

<p>On the 2nd of Jun I signed up for Smartbroadband Uncapped Wireless at R599 per month. There were 35 spots available at that price. I took a screenshot of before and after and the terms showing it is available until end on June. Ticket number # ***.</p> <p>On the 3rd Telkom phones me and I deal with: *** who tells me I app**** while they were upgrading their website and altough it showed R599 on my side, in the background it price increased to R799 (not visible to me). After a long discussion (as it is Telkom who made the mistake of still showing R599) she tells me the supervisor will phone me back as they have to change it to R599 with the LTE department. No-one phones me back and then 5 days later I get an email to say there are no spots available, while clearly there are from the screenshots I took. </p> <p>Completele unacceptable service! Telkom should honor the deal as ordered, as they are at fault.</p>

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Replies (1)
Telkom
Telkom's reply09 Jun 2016, 08:34
Official

Hello Arthur.Glaum

This response serves as confirmation that your query has been received.
Your reference number : AI***
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

Best regards,