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lucy G

1 reviews | Active since Aug 2013

25 May 2016, 12:59

FALSE ADVERTISING

<p>On the 30 April 2016 I took a Hawei Wi-Fi Contract which entitles you to receive 5gig data on the table. i only receievd 500mb. i have been called telkom on a regular basis enquering why the 5gig has not been loaded and was not given any positive feedback. i was told that a case was open and also closed. its now the 25 May, almost and month and no 5gig data received. I have spoken to the Manager / teamleader at the call centre and i just get the same results, "that she understands but there is nothing that they can do on their side. The service is horrifiying. i explained to her that i am going to go to the nearest telkom and have the contracty cancelled because Telkom advertised 5gig data on the Hawei table and i have not received same with the contract. She advised that i will still have to pay the contract for the next 24 months. As a customer i was **** and did not receive my full benifit. It looks like I would have to go the legal root.</p> <p> </p> <p>Kresan</p> <p>***</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply26 May 2016, 17:33
Official

Hi lucy gounden

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,