DP
Darran P

1 reviews | Active since Oct 2009

02 Mar 2016, 10:58

False Advertising

I took out a SmartPhone contract, with no device, which included 24GB of Data, according to the pamphlets, booklets and sales consultant. I called the call centre to find out why I did not receive the data in January and was told that I do not qualify for the additional data. But according to the terms and conditions and sales consultants I do. The call centre rep this morning say I should have went to look at the deal on the website and not the pamphlet of the sales consultant. She told me she can add the 1 GB per month but I need to pay R99.<br> I asked to cancel the contract as this is not what I signed up for, but I was told I need to pay in order to cancel.<br> I then asked to speak to a manager, she put me on hold and then cut the call.

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Replies (1)
Telkom
Telkom's reply02 Mar 2016, 13:39
Official
Hello DnA,

Thank you for making contact with us and bringing
this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

***

Regards
Telkom Social Media Team