AM
Andre M

1 reviews | Active since Feb 2016

25 Feb 2016, 15:59

False Advertising

I app**** for a cell phone contract at the end of January 2016. It was for a Samsung Galaxy S6. I had to visit the telkom shop in East Rand Mall every week to check if they received stock. They never phoned me back once and I never received the phone. I was then told after three weeks that they won't be getting the Samsung Galaxy S6 anymore or the Iphone 6. But they are still advertising it in the shop. I then decided to keep my old handset and just take a new sim card with the free minutes etc. I asked for an additional 1Gig of data per month and they advised that it will be activated on the same day and it never was. I had to go back again and wait for them to do the activation. I have experienced nothing but bad service and won't recommend Telkom Mobile to anybody.

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Replies (1)
Telkom
Telkom's reply25 Feb 2016, 16:16
Official
Hello Andremorg,

Thank you for making contact with us. Our consultants will follow up on this matter and be in touch.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.