False advertising

I have 2 contracts with telkom that are due for upgrade but wen I go into the store I am told that wat is advertised in their catalogue is being discontinued. The guy at the store who is very rude and unhelpful says that those deals he cannot help with and I must phone the call centre. The call centre have no knowledge of what are in the catalogues at the stores and have diffrent offers on there side. Why do they advettise things every month yet at the store we are told they are doing away with it or that it is being discontinued then the next month it is advertised again but not available. My contract has been due for upgrade for the past 2 months and every month is the same story that whats advertised is not available. It is impossible to even speak to someone senior because we are told there is no one available. <br> Tried phoning some of the other stores in durban and it is disgraceful for a phone company because there is no answer at any of the stores. I think looking at other networks are my best option.