1 reviews | Active since Oct 2015
False advertising
Hi people Ive had my adsl line since the middle of August and everything was fine I got a 2mb line and the speed was not great but fair. I then started getting bad speeds and then when I called the consultant said that I was throttled due to the fair usage policy. I then told the consultant that I was not explained about this policy and niether did I ever get speeds higher than 1.6mbs. So now i want to cancel my contract but i must pay a penalty, how can I pay when telkom is not providing me the speeds that they say they will give me. I get a download speed of 200kbs and when I get throttled I then get 30kbs so that is more than half the speed. They can also not tell you at what amount of data you will be throttled. <br> <br> I even went as far as upgrading to a 4mb line but still not helping. Can someone please help me.
Thank you for contacting us.
We will have our ADSL Team look into your line query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
Best regards,
Thank you for contacting us.
We will have our ADSL Team look into your line query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
Best regards,
