False advertising

Absolutely fed up with telkom. I'm a new customer and already had enough, you either lie to your customer else just don't give a dam. I recently took out a cell phone contact and in clear writing it states no connection fee. Well I was charged R200, and get told after many visits to the store because consultants on the phone tell me they can't help me that I'm not the first person well hello do something about it and give my dam money back and take responsibility for it too. Just when I thought you had such good deals I guess they come with a catch. What's the use of lodging a call because no one ever gets back to you or you get are smsesmsea to rate your service, I better not even reply!!!