JdP
José de Pinho

1 reviews | Active since Jan 2014

28 Sept 2015, 12:19

FALSE ADVERTISING

Have been wanting to get my wife anew phone (A5 or A7 from Samsung), and have been told at one of the shops next week we will have. Have been going to the same shop for 3 weeks, This weekend I went to 6 different Telkom shops and none had stock! Note 6 shops! When you walk into the shops they have the phones on display and advertised, yet when you go to enquire to do the contract (in the first case over an hour), they don't have! If you don't have in stock it shouldn't be advertised, nor on display!!<br> At the last shop I enquired on what they had in stock from the catalogue, we only have 3 said the lady. THREE, from a catalogue of about 30 (don't know didn't count them). I then phoned the Customer number, when they then informed me (after about 20min) that they had them in Irene, would have to do another 100Km or so!!!<br> How can they advertise something that they don't have, and it's been going on for weeks!!<br> I currently have two contracts with them, and three pay as you go numbers, how would I cancel all the above without running into costs or default.<br>

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Replies (1)
Telkom
Telkom's reply28 Sept 2015, 12:41
Official
Hello jagpinho,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM149805 .

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team

Best regards,