False Advertising

I recently decided to move to Telkom mobile from Vodacom due to poor service received from Vodacom. I ported my first prepaid number and took out a new contract. I also ported my second prepaid number and left it on prepaid PLUS i took out a new data contract. Over and above this, i took a friend with me who also took out a new contract. Thats 4 new numbers and new business for Telkom.

Despite having great service in store, I was very disappointed to be told that the printed and online brochure was incorrect as there was no way in getting the combo / bundle deal i was after, printed in the brochure? This was not due to a stock issue but rather the consultant and store manager in store advised that they had received no communication from head office around the specific deal and confirmed it was wrong as they were not even getting the specific product in stock. I asked if it could be manually added to my contract and that also wasnt possible. This is false advertising at its best and my first impressions on my telkom journey are not good at all due to this.

I am very disappointed as i believe i am entitled to what was advertised. This was not an online specific promo, nor was it related to stock issues. It was valid in that the brochure stipulates that it is valid from 1 October to 31 October 2022. I opened the new contract on 23/10/2022.

I would love for this to be resolved and my contract amended to include the special as advertised.