1 reviews | Active since Aug 2017
False Advertising
Good Day, on the 10/08/2018 I went to Telkom Store in Walmer Park Shopping Centre Port Elizabeth. I was assisted by Fundiswa the sales consultant. I advised that I would like to upgrade my adsl line to 10meg speed and as advertised on the internet package R807 with a free lit box. Fundiswa advised that I'm 5th on the list and the lit box is out of stock but will receive a sms shortly to collect. I then signed up for the package. Today I went into the store and was told theres no more lit boxes and I wont be receiving one. I feel this is false advertising and why did telkom let me sign up for a product they knew they never had. Surely me as the customer has rights. The Telkom call centre also advised me the same morning that Walmer Park Branch has 5 Lit boxes in stock. There was no word of while stocks last. And why would I be given a sheet to show I'm 5th on the list. The Manager was also on duty that day why didnt she mention anything. Regards Colleen
Good day Crlee2,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day Crlee2,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
