False advertising

Telkom has been advertising Fiber to home installation packages including a free LIT TV box as part of the deal. My installation was done end of 2017 and ever since then I have inquired numerous times on when I can expect this LIT TV box to be delivered. I was told they were out of stock, they will follow up and get back to me which they never do, and was even called recently by their sales team to ask me if I would be interested in upgrading. I accepted the upgrade and asked the lady about the TV box. She promised me she will log a query and I will be contacted shortly. Its been couple of month once again...no one has called me. I even tried the Telkom social media team on Facebook, who ALSO promised me a follow up numerous times, without any positive results. I have an order number for the LIT TV box which should still be outstanding on Telkom's system but when I log in to my account, it indicates that there are no outstanding orders for me? I logged a query directly from the same site regarding this matter (2018-05-24) and only received a no-reply confirmation of receipt of the query. Nothing else. My son also opted for the same Fiber installation package and also did not receive the LIT TV box, and the same with my sister.