KT
Kimmie T
1 reviews | Active since Apr 2018
27 Apr 2018, 19:56
FALSE Advertising
I am utterly disgusted and highly disappointed.
I went ALL the way to century city Telkom store this evening with all docs in place to take out a contact which was advertised in the lastest Telkom brochure :
R599 FREEME 2GB IPHONE 7 32GIG
Only to be told that it was a mistake in thw brochure- that I’m wasting my time talking in circles and they could simply not help me.
I asked very nicely to speak to a manager - he isn’t here and no one can help you I was told. They still had the cheek to tell me that I was to take out the contract and they would just charge me more!
Telkom I’m not impressed ! I am with another network and was going to change over to your service due to goodbye revues from those closest to me ... my only day off to do the necessary and this is what I get.
Please tell me what to do as this is unexceptionable!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
10 May 2018, 12:46Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply10 May 2018, 12:46
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
05 Jul 2018, 08:13Hi Kimmie ,
Thank you for getting in touch with us, we apologise for the late response.
We apologise for the experience you had in the process of the application.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Jul 2018, 08:13
Official
Hi Kimmie ,
Thank you for getting in touch with us, we apologise for the late response.
We apologise for the experience you had in the process of the application.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,