RK
Ronsley K
1 reviews | Active since May 2013
21 Mar 2018, 00:23
FALSE ADVERTISING
Bought a Telkom LTE 80GB Product for R369.00, when the bill came it was more expensive even though I request a spend limit to apply. Secondly, The 40GB daily limit gets depleted by the 15th of the month...
I love the throughput speeds 35Mbps download by 25Mbps upload.
I was a Vodacom customer I would buy 10GB (5 + 5 Anytime Data) and that would last the whole month... my behaviour has not changed, but my bundle runs out way faster - Telkom Accounts Department cannot explain this - I'm current consulting the Consumer Protection Act to see what recourse I have.... Very disappointed!!
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
15 Apr 2018, 19:36Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply15 Apr 2018, 19:36
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
RK
Ronsley K's updateReviewer Update
15 Apr 2018, 21:32Tumelo,
Herewith my information:
ID number: *** 08 5
Mobile Number: ***
contact details:
email: ***
mobile: ***
Alternative: ***
I bought the Telkom 80GB Package for R369 (40GB Day/40GB Night Surfer).
Thank you, Ronsley
RK
Ronsley K's update15 Apr 2018, 21:32
Reviewer Update
Tumelo,
Herewith my information:
ID number: *** 08 5
Mobile Number: ***
contact details:
email: ***
mobile: ***
Alternative: ***
I bought the Telkom 80GB Package for R369 (40GB Day/40GB Night Surfer).
Thank you, Ronsley
Telkom's replyOfficial
05 Jun 2018, 10:09Hi Ronsley,
Thank you for getting in touch with us, we apologise for the late response.
Please be advised that as per our findings with your query, the data was used and charged correctly,
you are advised to turn off data when not in use and the Auto updates. the below data expired on the 1st.
Recurring LTE/LTE-A Night Surfer Data KB ***0.00 0.***.00 01-06-2018 00:00:00
Recurring LTE/LTE-A Anytime Data KB ***0.00 ***.***.55 01-06-2018 00:00:00
Wi-Fi Data 128 kbps KB ***.00 0.***00.00 01-06-2018 00:00:00
Wi-Fi Data Unlimited Speed KB ***0.00 0.***.00 01-06-2018 00:00:00
Inclusive SmartBroadband Data KB ***0.***.00 0.00 01-06-2018 00:00:00
Included Telkom Mobile Night Surfer Data KB ***0.00 ***.***.75 01-06-2018 00:00:00
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Jun 2018, 10:09
Official
Hi Ronsley,
Thank you for getting in touch with us, we apologise for the late response.
Please be advised that as per our findings with your query, the data was used and charged correctly,
you are advised to turn off data when not in use and the Auto updates. the below data expired on the 1st.
Recurring LTE/LTE-A Night Surfer Data KB ***0.00 0.***.00 01-06-2018 00:00:00
Recurring LTE/LTE-A Anytime Data KB ***0.00 ***.***.55 01-06-2018 00:00:00
Wi-Fi Data 128 kbps KB ***.00 0.***00.00 01-06-2018 00:00:00
Wi-Fi Data Unlimited Speed KB ***0.00 0.***.00 01-06-2018 00:00:00
Inclusive SmartBroadband Data KB ***0.***.00 0.00 01-06-2018 00:00:00
Included Telkom Mobile Night Surfer Data KB ***0.00 ***.***.75 01-06-2018 00:00:00
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
RK
Ronsley K's updateReviewer Update
05 Jun 2018, 14:29I'm not sure why you are showing me the consumption expiring in June 2018.
The enquiry is for Mar/Apr 2018.
I need access to a portal where I can actually view my exact consumption. Please advise where your TELKOM WIFI Hotspots are so I can take advantage of these features and not burn my data unnecessary.
Lastly, when will Telkom allow for Data roll-over as dictated by ICASA mandates?
Thanks, Ronsley
RK
Ronsley K's update05 Jun 2018, 14:29
Reviewer Update
I'm not sure why you are showing me the consumption expiring in June 2018.
The enquiry is for Mar/Apr 2018.
I need access to a portal where I can actually view my exact consumption. Please advise where your TELKOM WIFI Hotspots are so I can take advantage of these features and not burn my data unnecessary.
Lastly, when will Telkom allow for Data roll-over as dictated by ICASA mandates?
Thanks, Ronsley