1 reviews | Active since Feb 2016
I was looking to upgrade my ADSL line to a fibre line so I settled on the Vumatel Fibre SoftCap Internet Package 50/5 Mbps package (200gb data). The price quoted on the website was R749. I even took a screenshot of the page. This was less than a week ago. I requested a "call me back" so that I can do the upgrade. When the consultant eventually did call me, I was told the price was R899pm for the package. I explained that the price quoted on the site was R749. This was confirmed by the consultant and I was told they'll discuss the price discrepancy with their manager and will call me back. I'm still waiting... Then a second consultant contacted me and the same process repeated itself. Then a third consultant called me and the process repeated itself for the third time. Today I checked the Telkom website and lo and behold, the price has magically changed to R899pm for the same package. They obviously cottoned on to the problem after I made them aware of it, and decided to change their pricing on the website rather than honoring the original price. This is deceit...!! Fortunately I still have proof.
Hi posseka
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Luleka
Telkom Social Media
Best regards,
Hi posseka
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
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