False advertising

Not only are they always out of stock on laptops, there are no sense of urgency by any of the staff not even the manager. I ordered a laptop (Lenovo I5 ) more than a month back which I still did not receive, they promised me that they will come back to me, took my number several times but not one of them even bothered to contact me. Not only that you can't even call them because there excuses is that there is nobody is answer the phone when it rings. ***. What is the manager doing then? This is poor management. The story they spinning me every time is that they are out of stock and they are waiting. They placed the order but they can't track it in anyway. Why do you promote a product if you don't or never have stock available to service your clients. If this isn't false advertising what it is? I I'm never had a problem with Telkom before but this is ridiculous. Don't advertise something if you don't have it. I went to the manager of the branch, she said to me that she'll come back to me on the following Friday, now this is the 2nd Friday. This is very bad service coming from a manager within a corporate company like Telkom, they can't even tell me if or when I will receive laptop. She claims that there are no laptops in SA. My account with Telkom has been oppend and running for over 4 year's now. I dont want to move to a different service provider but come on lets get serious and get the right answers. I dont think the manager from Woodlands Telkom has any sence of client service abilities. She had an attitude when I spoke to here and I got the impression that I was wasting her time amd irritating her. I was very patience and quiet but how long do you have to wait for something as simple as a laptop. I realy dont hope they are going to bill me prorata for this device. I also hope they have some kind of kredit or gift to say sorry (something decent, like 6 moths credit on this divice or extra divice ontop of this. Telkom I would suggest that you get someone out from top management to see what the issues are with these laptops.