False advertising

Uncapped deals advertised for a 10 Mbps line for R799.00 per month x 24 months - this is what was stated on the "uncapped deals" - Free installation and setup -Free WiFi router to connect all your devices ( we bought our own router)

When my partner called telkom to apply for the deal he was only asked to pay a deposit of R614.00 before the workers could come install the fiber etc, he still asked them if there were any other cost and they rep**** with a NO... we would only have to pay our R799.00 per month. We were then called by a lawyer stating we OWE TELKOM R3941.00 for admin fees!!!!!!!! My partner then explained to the lawyer the sistuation, she took his email address and said she will look into this and get back to him..... SURPRISE SURPRISE up to date we have not heard anything. Our WiFi has now been down for almost 2 weeks, eventually i find time in my BUSY day to contact them only to be told my line has been seized due to a bill of R3941.00 outstanding, i asked the consultant what the money is for and she mention a fee of amount R1500.00 was charged for INSTALLATION which was SUPPOSED TO BE FREE!!!!!!!!!! If we had known this from the start we would never have cancelled out DSTV and taken this package, as we do not have R3941.00 to just give them.

I AM BEYOND UPSET, for starters this is FALSE ADVERTISING and no one seems to give 2 hoots!!!!!!!!!!

Now i'm told a dispute has been logged and i need to wait 7 - 14 working days for someone to get back to me.

I am highly DISGUSTED with this. Someone better get back to me or i will take this alot further!!!!!!!!!!!!!!!!!!