JN
Jeshurun N
1 reviews | Active since Jun 2017
30 Sept 2017, 12:36
False advertising
Hi... I've been purchasing the freeMe bundle from telkom for quite some time now and after purchasing a 2gb bundle at R149 you receive the additional benefits. One of which includes FREE WhatsApp for 31days. From last month once the additional 500mbs had depleted my WhatsApp stopped working. When i called in thw consultant said it's always been like that but that's lies because I'm using it for a while now and it was never that way!!! Telkom rectify the mistake so we can make use of our FREE WhatsApp for 31 days or you'll be pushing us to cell c and lose a whole lot of money! As it says FREE WHATSAPP FOR 31DAYS and if we are not going to fet what's promised to us then we might as well leave for another provider.
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Replies (2)
Telkom's replyOfficial
06 Oct 2017, 10:22Hello J-D-N
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply06 Oct 2017, 10:22
Official
Hello J-D-N
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
25 Oct 2017, 09:00Hi J-D-N,
Please be advised in order for your Instant Messaging and VoIP you need to have sufficient data or airtime.
We apologize for the inconvenience caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Telkom's reply25 Oct 2017, 09:00
Official
Hi J-D-N,
Please be advised in order for your Instant Messaging and VoIP you need to have sufficient data or airtime.
We apologize for the inconvenience caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,