1 reviews | Active since Aug 2017

08 Aug 2017, 10:33

False advertising

<p>I went onto telkoms website on Friday, 4 August 2017, and looked for a new phone, I found a deal that included a fit device with the hauwei P10 which I was quite happy with because that's what I was looking for, once the entire deal was finalised over the phone, agreeing to everything, I received a call back to tell me the watch is now only available on the more expensive bigger phone (Huawei P10 plus). I did not want this phone nor do I think it's fair that I get a more expensive product forced on me once an advertised deal has already been agreed apon. When I was phoned back just was busy and didn't have time to think or argue but the more I think about what has happened, the more upset it makes me. As a big brand surely you understand that you cannot advertise something and change your mind whenever it suites you, also please note that a very close friend who suggested the deal received his phone and smart watch just that previous week! It is very upsetting and I will be taking this further </p> <p> </p> <p>Warren</p>

0
Replies (2)
Telkom
Telkom's reply13 Aug 2017, 13:56
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply08 Oct 2017, 14:47
Official

Hello warren-fred-friedman,

Kindly note that we have escalated your query to our online sales team to follow up and assist. They will get in touch with you.

Regards

Tsebo

Telkom Social Media

Best regards,