1 reviews | Active since Feb 2015
False advertising
<p>I took out the 20gb broadband contract including the WiFi router. The website indicates the cost of R449 including the WiFi router. I have now been invoiced an additional R50 for the router subscription. Why? I called the accounts department and was told they can't change the deal option and a manager would call me. I am still waiting for a call. </p> <p>The deal also indicates free connection but the R200 is charged on my account.</p> <p> </p> <p>Please help rectify these problems. </p>
Hello soniayou
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello soniayou
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen
Please note that i have received no feedback regarding my query.
Sonia
Hi Noleen
Please note that i have received no feedback regarding my query.
Sonia
God day
Kindly accept our sincere apologies for the delay, kindly provide privately with your affected number and I.D number so that we can assist you further with your query.
Regards
Thokozani
Telkom Social Media Team
Best regards,
God day
Kindly accept our sincere apologies for the delay, kindly provide privately with your affected number and I.D number so that we can assist you further with your query.
Regards
Thokozani
Telkom Social Media Team
Best regards,
Hi There
My account number is : ***. Please contact me on *** / *** should you require any further information.
Many Thanks
Sonia
Hi There
My account number is : ***. Please contact me on *** / *** should you require any further information.
Many Thanks
Sonia
Best regards,
Best regards,
Hi
I am still waiting for feedback regarding my query. All i am receiving is case numbers / reference numbers etc but no one is contacting me to confirm my query has been resolved.
Please can this query be resolved today as i don't want my next debit order going through with the wrong amount again.
Hi
I am still waiting for feedback regarding my query. All i am receiving is case numbers / reference numbers etc but no one is contacting me to confirm my query has been resolved.
Please can this query be resolved today as i don't want my next debit order going through with the wrong amount again.
Hi There
Please note that my query has still not been resolved although the case has been closed. (only 1 of the 2 queries was resolved)
I have contacted the accounts department last week Tuesday and explained the whole query to them AGAIN. i was on the phone for over 30 minutes and showed them exactly which deal i took out from the internet and they agree i have been overcharged. Can someone please sort this out. The next debit order run is next week. This has been going on for nearly a month. I called the call centre again today and was going to get feedback within the hour. Its been over 2 hours and no phone call or feedback.
My initial query was the below for easy reference
"I took out the 20gb broadband contract including the WiFi router. The website indicates the cost of R449 including the WiFi router. I have now been invoiced an additional R50 for the router subscription." Why?
Hi There
Please note that my query has still not been resolved although the case has been closed. (only 1 of the 2 queries was resolved)
I have contacted the accounts department last week Tuesday and explained the whole query to them AGAIN. i was on the phone for over 30 minutes and showed them exactly which deal i took out from the internet and they agree i have been overcharged. Can someone please sort this out. The next debit order run is next week. This has been going on for nearly a month. I called the call centre again today and was going to get feedback within the hour. Its been over 2 hours and no phone call or feedback.
My initial query was the below for easy reference
"I took out the 20gb broadband contract including the WiFi router. The website indicates the cost of R449 including the WiFi router. I have now been invoiced an additional R50 for the router subscription." Why?