CN
Charles N

1 reviews | Active since Oct 2019

14 Feb 2022, 19:08

False advertising

I can't believe what I just witnessed. I ordered the Huawei Matebook D14 from Telkom with the following specs as stated on their website:

- Display: 14 Inch 2K FullView Touch Display - Storage: 8GB RAM and 512GB Storage - Platform: Intel Core i7 1165G7 Processor - Intel Iris Xe Graphics - Other: Carry Bag - Wireless Mouse

Looking for an i7 laptop for quite some time now, I immediately made the order and app**** online. Upon receiving the order, I opened the package and got all the goodies inside that was promised. Like the carry bag, wireless mouse and Microsoft Office subscription.

The specs of the device does not match the online description. Instead this is what I got:

Display: 14-inch FHD IPS Display (wrong) - Storage: 8GB RAM and 512GB Storage (Correct) - Platform: Intel Core i5-10210U Processor (wrong) - Intel UHD620 (wrong)

I would appreciate it if someone were to contact me about this issue, as I surely can't pay for something I did not order. This is false advertising.

If I don't get a call from your call centre tomorrow from someone confirming my cancellation, or about someone coming to pick up my order, I am going to throw the laptop in the street and you can make it the persons problem whoever picks it up. Really, this is pathetic. All of your customer care perssonel are useless.

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