False Advertising
<p>I am highly dissapointed with the FALSE ADVERTISING that telkom endorses. I am a paying customer that Telkom offers 10G of wifi data per month at any Telkom Hotspot. The closest hotspot to me is the one in Main Street, JHB. The wifi hotspot has been off for the whole month of April. When I brang this to their attention, I was told to just find another hotspot. The consultant showed no interest in my concern. I, as a customer, am dispondent that Telkom is advertising what they dont provide and they just simply dont care. Part of the reason I chose my contract is becuase of the wifi hotspots, and I payed for the whole of April 2017 for service i did not reciece. This is surely unacceptable</p>
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Telkom's replyOfficial
26 Apr 2017, 14:03Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply26 Apr 2017, 14:03
Official
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's replyOfficial
09 Jun 2017, 10:43Good day
Trust you are well.
May you kindly private message us the affected number and the address for further investigation on this matter.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Telkom's reply09 Jun 2017, 10:43
Official
Good day
Trust you are well.
May you kindly private message us the affected number and the address for further investigation on this matter.
Kind regards
Ithabeleng
Telkom social media team
Best regards,