NN
Nandzu N

1 reviews | Active since Oct 2012

25 Apr 2017, 13:33

false advertising

<p>got a wifi router after seeing an ad online and talking to one of their consultants for R149 a months. After receiving it i downloaded my telkom app then realised that everyday when i use it it is charging i called Telkom spoke to one of their onsultants who assured me that i should not worry my invoice for only R149 and pro rata will be sent monthend </p> <p>My co worker who is in the same office had taken the same contract after telling him about what i had discover he also called a case was opned now he was told that there is no network coverage in our area and his contract will be cancelled and a courier arranged to come and collect the router.</p> <p>i then also called again It took an almost an hour and my co worker talking to the person i was talking to final open a case i was told someone would call me im still waiting and now there is an invoice fr more than R800 due from me</p> <p>ive called countless times asking why no one is contacting me as promised two people told me they are sending emails for the person to contact me. i also for the persons number but apparently its not possible for me to call the person.</p> <p> </p> <p> </p>

0
Replies (11)
Telkom
Telkom's reply25 Apr 2017, 16:56
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply26 Apr 2017, 10:22
Official

Hi Nandzu,

kindly be advised that we still need follow our processes to resolve your query, we will send a technician to come do the test and after that we can advise if you have coverage or not.

please provide us with your address and device used for connection.

We apologise for any inconvenience caused.

Regards,
Launa.
Telkom Social Media Team.

Best regards,

NN
Nandzu N's update26 Apr 2017, 17:48
Reviewer Update

I stay in Phalaborwa and also said false advertising bevause the ad online says nothing about roaming via Mtn and the consultant i spoke to to finalise the sale also didnt. Please also investigate why my case and my co workers though the same were treated very different?

Telkom
Telkom's reply27 Apr 2017, 13:32
Official

please note we need your corporation to resolve your query, we cannot treat your query same as your friend without investigations.

kindly provide us the required details for assistance.

Regards,
Launa.
Telkom Social Media Team.

Best regards,

NN
Nandzu N's update27 Apr 2017, 13:36
Reviewer Update

I stay in PHalaborwa

Telkom
Telkom's reply28 Apr 2017, 08:16
Official

We need full physical address for our technicians to use it for coordinates when they come to tests.

Regards,
Launa.
Telkom Social Media Team.

Best regards,

NN
Nandzu N's update28 Apr 2017, 09:09
Reviewer Update

Rather give me an email or number I can call or send my residential i don't feel comfortable posting my residential adress here

Telkom
Telkom's reply01 May 2017, 10:06
Official

Good day

You can private message us or send them to hp@telkom .co.za and reference AI*** as your subject or contact 081 081.

Kind regards

Ithabeleng

Telkom Social media team

Best regards,

Telkom
Telkom's reply02 May 2017, 16:47
Official

Good day,

We apologize for the inconvenience caused.

Your case is escalated to the back office & we will make sure your query is attended to.

Case ***2.

Kind regards

William

Telkom Social Media Team

Best regards,

NN
Nandzu N's update29 May 2017, 04:15
Reviewer Update

Hi

They called theres no coverage for the kind of a product that was sold to me

But no one has contacted me since

NN
Nandzu N's update31 Jul 2017, 01:23
Reviewer Update

3 months later still have no assistance this is really un fair

Why are they taking this long to call?