1 reviews | Active since Oct 2012
false advertising
<p>got a wifi router after seeing an ad online and talking to one of their consultants for R149 a months. After receiving it i downloaded my telkom app then realised that everyday when i use it it is charging i called Telkom spoke to one of their onsultants who assured me that i should not worry my invoice for only R149 and pro rata will be sent monthend </p> <p>My co worker who is in the same office had taken the same contract after telling him about what i had discover he also called a case was opned now he was told that there is no network coverage in our area and his contract will be cancelled and a courier arranged to come and collect the router.</p> <p>i then also called again It took an almost an hour and my co worker talking to the person i was talking to final open a case i was told someone would call me im still waiting and now there is an invoice fr more than R800 due from me</p> <p>ive called countless times asking why no one is contacting me as promised two people told me they are sending emails for the person to contact me. i also for the persons number but apparently its not possible for me to call the person.</p> <p> </p> <p> </p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi Nandzu,
kindly be advised that we still need follow our processes to resolve your query, we will send a technician to come do the test and after that we can advise if you have coverage or not.
please provide us with your address and device used for connection.
We apologise for any inconvenience caused.
Regards,
Launa.
Telkom Social Media Team.
Best regards,
Hi Nandzu,
kindly be advised that we still need follow our processes to resolve your query, we will send a technician to come do the test and after that we can advise if you have coverage or not.
please provide us with your address and device used for connection.
We apologise for any inconvenience caused.
Regards,
Launa.
Telkom Social Media Team.
Best regards,
I stay in Phalaborwa and also said false advertising bevause the ad online says nothing about roaming via Mtn and the consultant i spoke to to finalise the sale also didnt. Please also investigate why my case and my co workers though the same were treated very different?
I stay in Phalaborwa and also said false advertising bevause the ad online says nothing about roaming via Mtn and the consultant i spoke to to finalise the sale also didnt. Please also investigate why my case and my co workers though the same were treated very different?
please note we need your corporation to resolve your query, we cannot treat your query same as your friend without investigations.
kindly provide us the required details for assistance.
Regards,
Launa.
Telkom Social Media Team.
Best regards,
please note we need your corporation to resolve your query, we cannot treat your query same as your friend without investigations.
kindly provide us the required details for assistance.
Regards,
Launa.
Telkom Social Media Team.
Best regards,
I stay in PHalaborwa
I stay in PHalaborwa
We need full physical address for our technicians to use it for coordinates when they come to tests.
Regards,
Launa.
Telkom Social Media Team.
Best regards,
We need full physical address for our technicians to use it for coordinates when they come to tests.
Regards,
Launa.
Telkom Social Media Team.
Best regards,
Rather give me an email or number I can call or send my residential i don't feel comfortable posting my residential adress here
Rather give me an email or number I can call or send my residential i don't feel comfortable posting my residential adress here
Good day
You can private message us or send them to hp@telkom .co.za and reference AI*** as your subject or contact 081 081.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
Good day
You can private message us or send them to hp@telkom .co.za and reference AI*** as your subject or contact 081 081.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
Good day,
We apologize for the inconvenience caused.
Your case is escalated to the back office & we will make sure your query is attended to.
Case ***2.
Kind regards
William
Telkom Social Media Team
Best regards,
Good day,
We apologize for the inconvenience caused.
Your case is escalated to the back office & we will make sure your query is attended to.
Case ***2.
Kind regards
William
Telkom Social Media Team
Best regards,
Hi
They called theres no coverage for the kind of a product that was sold to me
But no one has contacted me since
Hi
They called theres no coverage for the kind of a product that was sold to me
But no one has contacted me since
3 months later still have no assistance this is really un fair
Why are they taking this long to call?
3 months later still have no assistance this is really un fair
Why are they taking this long to call?
