False Advertising
<p>1st February 2017-Wednesday I ported my number to Telkom after 16years with Vodacom. I contracted with Telkom for the Unlimited Huawei P9 with a free Huawei 7inch tablet. </p> <p>The consultant did not mention anything to me at the time that they were out of stock of the tablet. After concluding the deal he advsied that I should come back by that Friday for the tablet. </p> <p>I have been going into the store on numerous times since to check on the stock and they come back to me with all sorts of excuses. I also called the call centre and they promised to come back to me - NOTHING!! </p> <p>Finally last week 21st March 2017- I went into the store again and I was told that Telkom made a mistake and only 1000 customers would receive a free tablet! SUCH FALSE ADVERTISING!! Bad experieince with Telkom from the outset of contracting with them. </p>
The below was the private response I got from Telkom; THE NERVE OF SIKELEWA, if he only had half a brain to read my complaint correctly!!!
The deal did not pass, I purchased this deal that advertised a free tablet!! Then told that I must keep coming back until they receive stock and then a month later be told that Telkom made an advertising error!! TELKOM ATTRACTS CUSTOMERS WITH FALSE ADVERTISING - LOCKS THEM INTO A TWO YEAR CONTRACT AND TO TOP IT OFF EMPLOYEE FOOLS TO RESPOND TO THEIR CUSTOMER COMPLAINTS!!!
Official private business reply:
Good day
Sincere apologies for the inconvenience caused at the store, we apologise that the deal has passed. Please see our website for the new deals.
http://www.telkom.co.za/today/
Regards
Sikelelwa
Telkom Social Media Team
The below was the private response I got from Telkom; THE NERVE OF SIKELEWA, if he only had half a brain to read my complaint correctly!!!
The deal did not pass, I purchased this deal that advertised a free tablet!! Then told that I must keep coming back until they receive stock and then a month later be told that Telkom made an advertising error!! TELKOM ATTRACTS CUSTOMERS WITH FALSE ADVERTISING - LOCKS THEM INTO A TWO YEAR CONTRACT AND TO TOP IT OFF EMPLOYEE FOOLS TO RESPOND TO THEIR CUSTOMER COMPLAINTS!!!
Official private business reply:
Good day
Sincere apologies for the inconvenience caused at the store, we apologise that the deal has passed. Please see our website for the new deals.
http://www.telkom.co.za/today/
Regards
Sikelelwa
Telkom Social Media Team
I think I should circulate this via my Facebook page!! I think Telkom will get some raving reviews!!!!
I think I should circulate this via my Facebook page!! I think Telkom will get some raving reviews!!!!