False adverti*****t

I have an S8+ which i bought from you in july..upon buying the phone i was told by your consultant that you will cover me for one free screen repair a year..my phone fell and cracked the screen and cover i took it back to the store only to be told that it wont be fixed for free and that i would need to pay..that is just false marketing becuase if i had been told from day1 the truth i wouldnt have taken the S8+...telkom lies and doesnt care about its customers i have 4 contracts with you guys and i wont be paying for a broken phone that i am not using anymore????...samsung said the consultant was suppose to register my phone for the s8 screen protection plan which is R69 monthly so i could qaulify for the screen repair but they didnt do that now i have to pay R5000 to fix a screen i dont have such an amount and i wont be paying the telkom account until my screen is fixed???