false adverting and poor support

Before i ordered my data only sim i requested Telkom to port my number and activate the contract data on my number which they say it can be done. i continued to place the order and when i received the sim it had a different number and when i called was told to go and buy a prepaid sim and from my old number sms portme#IDno#ICCno to *** which i did and received a message saying due to lockdown the service is unavailable. Have sent the request to cancel it and it still pending. They said i can cancel in 7 days but the request has been pending for 3 days and counting. further more i sent an email and received a reply saying i should call sales department which i did i held for 2 hour for the agent to tell me to wait for the response.

if it was up to me would rate them a ZERO (0) on this