False adverti*****t and bad service AGAIN all in one week

<p>Last week I put a bad review on for telkom due to bad service - nothing has been done about it and I have received no response - only message that says they are aware of my complaint etc but no follow-ups, feedback or anything.</p> <p>Eventually I got help and placed an order online. I was not given a reference number but received an sms as confirmation that my order was received. I was contacted on friday by two agents - my details were confirmed and I was informed numerous times that calls are recorded and that my order number will be sent to me. the second agent said that i should receive an order number by 15:00 friday afternoon. Today (Monday) I contacted them again online and updated them and asked them to check for me the status of my application and the order number. after a long wait, they informed me that they cannot pick up an order on my id number - in other words - my entire order that was placed and all my info was lost - I need to start again all over. They also now say that landline rental has gone up to R199 per month. I informed them that they should go pull the recording, that I was told it's R189.00 per month and that when i app****, the website also said R189.00 per month. now all of a sudden they changed the website to R199.00 per month. The rule of thumb is that the customer pays the price on the shelf - in this case there is a voice recording to prove it - they don't care. The whole chat is below:</p> <p> </p> <p>You are currently being assisted by Nokukhanya Mbesa<br /> <br /> 11:32:57 AM) Nokukhanya> Thank you for contacting Telkom Residential FixedLine Sales/Billing , you are chatting to Nokukhanya,how may I assist you?<br /> 11:33:17 AM) (u'Samantha Nell',)> I app**** for a telkom landline installation last week.<br /> 11:33:30 AM) (u'Samantha Nell',)> the next day I got a call and they confirmed my details.<br /> 11:33:55 AM) (u'Samantha Nell',)> They said on friday I will receive an order number but I still haven't received anything.<br /> 11:34:24 AM) (u'Samantha Nell',)> Could you possibly check what the current status is of my application and if there has been an order number released?<br /> 11:34:45 AM) Nokukhanya> Please verify your ID number.<br /> 11:34:54 AM) (u'Samantha Nell',)> ********** 012087<br /> 11:35:15 AM) Nokukhanya> Thank you.<br /> 11:36:33 AM) (u'Samantha Nell',)> Thank you for assisting me.<br /> 11:37:50 AM) (u'Samantha Nell',)> are you able to retrieve any information?<br /> 11:38:07 AM) Nokukhanya> Please remain on the chat while I still check for you.<br /> 11:38:08 AM) (u'Samantha Nell',)> I was unfortunately not given a reference number after applying online.<br /> 11:38:16 AM) (u'Samantha Nell',)> alright, thank you</p> <p>11:44:16 AMNokukhanya: There is no order placed under your id number as yet on the system.<br /> 11:44:30 AM You: that is strange ...<br /> 11:44:47 AM You: how can we go about in having it done?<br /> 11:48:20 AMNokukhanya: What was the order for?<br /> 11:49:24 AM You: a Telkom Landline to be installed. A lady called me from number ********** 980 at 11:00 on friday and then a little later a man phoned from 012 ********** to my husbands phone.<br /> 11:50:08 AM You: I will be using the lines to be installed for internet usage through afrihost and there have never been any lines installed at my home.<br /> 11:50:34 AM You: the lady whom I spoke to confirmed all my details and then explained the terms and conditions to me.<br /> 11:51:00 AM You: she said all calls are recorded so surely the call can be pulled in order to verify everything...<br /> 11:53:14 AMNokukhanya: On our side we are not able to pull out recording.<br /> 11:53:28 AMNokukhanya: However I can place the order for you.<br /> 11:53:51 AM You: Ok but does this mean that I need to do everything from scratch again?<br /> 11:54:19 AM You: It doesn't make sense how all my information and my order that I placed on Thursday online has just been lost<br /> 11:54:29 AMNokukhanya: Was the order for a standard landline rental at R199.00 pm with once off installation fee of R727.95 once off after installation. Yes you will need to do everything from scratch.<br /> 11:54:51 AM You: Yes it was for that. they however said R189 per month.<br /> 11:55:33 AMNokukhanya: Online orders are placed and handled by a different department and we can only see the order on our side once they have placed the order. No landline rental has gone up to R199.00pm<br /> 11:55:57 AM You: I am really appauled that my entire order and everything has just been lost. I have lost 2 working days now,.<br /> 11:56:48 AM You: Thats a problem to me as I was informed on recording that it's R189.00 per month. and the internet said R189.00. You are aware that I can detest this as false information has been given to me?<br /> 11:59:51 AMNokukhanya: On my side i wont be able to speak on the behalf of other agents but can only advice you of the process and the charges for the landline rental.<br /> 12:00:07 PM You: The rule of thumb is that the price on the shelf is the price the customer pays, if this is a problem then I will just consult a lawyer regarding the advertised price.<br /> 12:00:30 PM You: Im surely not going to be done in.<br /> 12:00:51 PM You: but anyway, can we please get this done asap as I cannot lose anymore time, it is very urgent.<br /> 12:04:03 PMNokukhanya: Please log onto the link as the website does state that landline rental is R199.00pm<br /> 12:04:08 PMNokukhanya: https://secure.telkom.co.za/today/shop/home/plans<br /> 12:04:54 PM You: Yes today but I app**** Last week thursday, it showed R189 plus on a recording which telkom can go and pull I was informed that it will be R189.00. I will consult my lawyer and they will request telkom to draw the recording.<br /> 12:05:24 PM You: You can also add the communication that I will consult a lawyer and telkom will be liable for lawyer costs for misleading me.<br /> 12:06:12 PM You: I have an sms that I received after I app**** as written proof that i app**** on Thursday.<br /> 12:08:17 PM You: but neverless, I will consult my lawyer, as well as hellopeter and the facebook page and take this matter further regarding the price that was given to me. I just want to get this application and order processed because I cannot waste anymore time and days on this.</p> <p> </p> <p>The entire chat then just all of a sudden closed after the agent asked me if i want to place the order or contact my lawyer first. I now had to reconnect AGAIN and ONCE AGAIN wait almost an hour to speak to somebody AGAIN and have to AGAIN explain everything AGAIN from the beginning.</p> <p> </p> <p>I am so shocked that Telkom treats people like this and that they just don't give a damn!! I truly hope that one of these days somebody will open a company that does the same as what telkom does, I am sure everybody will move just to get better service and then telkom is in deep trouble.</p> <p> </p> <p>I am also quite sure that absolutely nothing will be done about my complaint here which will just fuel my case against telkom in court - so carry on with this Telkom - you are making things worse for yourselves.</p> <p> </p>