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Venessa M

1 reviews | Active since Mar 2009

12 Apr 2018, 11:42

False Advert and incorrect Billing

I took a contract last month for the special that they have for Huawei P8 Lite for R159, for two phones. On this contract i specifictly told the Kgomotso Mncube that i dont want any more increase if the airtime or Data is finished nothing should be added and then we ticked 1.

A month later i received an invoice that i owe them R866.12, when i call Kgomotso she is unable to explain to my where does all these come from. Can someone who knows what is happening with this invoice number call and explain ********** 415. Kgomotso said 20 minutes ago that she will contact the billing department and will call me in 15 minutes. no one has called me to increase and on the system my main number is the one that end with 197, even Kgomotso knows and i understand that the system should have been updated.

How does a R159 goes straight up to R866.12. Can i not be ******* to be in debt pleaseeee, someone needs to call me urgently and explain this. Draw my contract and see what i have signed up with you.

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Replies (2)
VM
Venessa M's update12 Apr 2018, 11:58
Reviewer Update
Kgomotso has just called and told me that she does not know how the other number got access to more data, while the system shows that i have a limit to a zero rand. Now i must pay R229 that im not aware of.
VM
Venessa M's update12 Apr 2018, 13:39
Reviewer Update
The service in this place is bad, so now Ayabulela tells me that the branches don't tell us that for the first month you can exceed your monthly limit as the system does not remove the money from the sim card. he then told me to go back to the branch for the terms and conditions of the "Redirect" that he told me about, as he does not have them. When i asked to speak to the Manager he said that Samantha Banda is going to call me from her desk and that was 1:30 minutes ago. In conclusion im suffering because one of their staff did not do their work.