False account suspension

When I opened my account with Telkom, I requested for the payment to be debited from my account monthly. I even have the email to prove that I sent through my banking details etc in order for the debit order to happen monthly.

THEY DID NOT CREATE THE DEBIT ORDER.

I then, after countless warnings of my account being suspended and my account being in arrears, went and paid the full amount owing (that was not debited) and sent in proof of payment as requested. This was extremely inconvenient for me to pay such a large sum in one payment.

I AM STILL GETTING WARNINGS THAT MY ACCOUNT IS IN ARREARS WHEN IT IS NOT!!!

This is my first account that I have opened and refuse to get a bad record or credit rating because of Telkom's ignorance.