Fals Advertising

In the first week of January 2018 we got a offer from Telkom, so it all sound good and after all the bad things we heard from Telkom we decide to give it a go. During the conversation we were told that the whole installation will take place in between 10 and 14 working days. The week of the 15th January 2018 we did receive 2 gadgets needed for installation, GREAT that was quick. So a agent inform us that the full installation will take place on the 5th of February 2018, after they did not pitch we were inform it will take place on the 14th of February 2018, as there is no one home on Wednesdays to open for them I have to pay someone who works for me to sit and wait for the to come(both times). during this time(January till now I phoned 3-4 times to find out what's going on, but the agent did not help much). Yesterday(14 February) at around 11 or 12 and spoke to Tuba(10213 dialling code), to find out what time will they come and she inform me that she can not tell me as job car is not open yet, so I insist that a manager call me as he was not available at that moment. At around 2pm yesterday I phoned again and spoke to Wendy, then she informed me that they will only come 7 March 2018. I almost lost it, the THIRD new date which is way past the 10 - 14 days installation policy. Then insist again to speak to a supervisor, and this time I will hold till the supervisor/manager is available. atlast after more then 30 min she inform me that she will put me through to Supervisor as he/she is available now.......... wait for ................ then the I just hear the sound of a dead line. By this stage I want to loose total control, but stayed calm and dial 10213 AGAIN.....this time Umbali pick up , she was also help full like Tuba and Wendy, but still can not solve the problem which I understand why. So eventually/finally I can speak to a supervisor/manager, and Denzil were very friendly and think I realise how fed-up I am. Every time I must identify myself by answering a few question(time consuming as its not my fault). So Denzil said the will send a mail to see if they can speed up the installation. But that's what the agent said for the pas month, and every time the date of installation get later and later. So bottom line I think it is poor service. I want it to be install asap. If pay date come I am not setting new dates every time they phone for there money. This is unacceptable. Please get it sorted.