Fallen Telkom Pole that won't be attended to

On 19 Aug 2020 at 10:11 am I wrote a review complaining about Telkom's non-response to my issue which was and still is a problem four months down the line. This issue has not been resolved still. I had a brief engagement with Telkom after I have posted their fallen pole on Twitter and was contacted via Twitter and asked for an address which I gave and that was it. I never heard from Telkom ever. I actually do not know what else to do. This issue was not resolved despite them initially sending a technician which was in the area to come and assess the damage. I have never seen that technician or his colleagues ever after that. My electric fence was damaged in the process and has not been working since. This exposes me and my family.