**** response to Hello Peter complaint

<p>On 17 May 2016 I signed a sim-only month-to-month 100GB Wifi service application with Telkom Mobile at their Centurion branch, assisted by Kekana. I obviously did not get any device as it was a sim-only month-to-month service that I could cancel at any time. On 4 October 2016 I wanted to downgrade the package to 50GB. I was told that I will have to pay an amount because I'm on a 24-month contract. When I disagreed, they said they will have to log a ticket. I logged ticket number ********** 8. I also went home and 'chatted' to Charlene on the customer site, who said she will resolve it if I email the application. I emailed the application form to ********** On 6 October, I received an sms stating the case is resolved, with no resolution details. On 10 November, I enquired at the Mall@Reds branch and was told I am still on a contract. Hellen assisted me and said she will see to it that it is resolved. On 8 December I went to the Centurion branch to see if it is resolved. The lady told me to phone the Billing department. I phoned them and was told that they cannot resolve it on the phone, I will have to go to the branch where I app****, which is the Centurion branch. I went back to the branch, only to be told that they cannot resolve it, they will have to log a ticket. I logged ticket ********** 1. I had no response on this. I logged a complaint on Hello Peter on 20 December and received a response from Monieb later that night to provide more details. I sent all the details and application forms to ********** On 23 December I received an email from Ithabeleng stating they have asked for assistance from the Cancellation team. I rep**** to ask why the Cancellation team. But since then have not had any response or further communication. They just pretended to assist after the Hello Peter complaint.</p> <p> </p>