**** EMAIL ADDRESSES. **** PAYMENT INFORMATION GIVEN. NO RESPONSE AFTER SETTLEMENT OF ACCOUNT. CUTTING OFF CALLS. POOR SERVICE ALL ROUND. DISGUSTED BY AGENTS INCOMPETENCY !

Hi, I have recently found out that mt account was in arrears. I had called the telkom call centre to find that the agents do not know how to handle simple account queries. They have provided me with account details to settle my outstanding balance. i have paid the money into the account the same day. i was made aware that it takes 48hours for the payment to reflect on telkoms system which i understand. its gone over a week and still i have not received any information from telkom that my account has been settled. I called back the call center only to find that the agent cannot assist me anymore . They provide there email address which come back as non existent, when i ask them how much i owe they give me all different amounts. The last agent i spoke to gave me a much less amount i needed to pay, almost half of which i was quoted the first time . I call again and the agents say that the account is handed over to another collections department. i call that department they tell me to call telkom back because the are not dealing with the account any longer. SO WHERE IS THE MONEY THAT I HAVE PAID GONE TO? OBVIOUSLY NOBODY KNOWS SO I AM CERTAIN TELKOM AGENTS ARE PROVIDING THEIR OWN PERSONAL ACCOUNTS FOR CUSTOMERS TO PUT MONEY INTO. I FIND THIS VERY DECEIVING AND **********. Please rectify or i will take further action