1 reviews | Active since Jun 2015

13 Dec 2016, 08:32

Faith in Telkom has been Restored !

<p>I am taking this time to express how greatful my case was finally closed to my expectations and satisfaction. Yes, there were hickups, which I understand.</p> <p>But I would like to thank you everyone who took part in resolving my case, including but not limited to, Lebohang Makhubo, ^HP (Hellopeter attendant), Social Media attendants(^JM, ^TM, ^WC, ^TM2) and everyone in the Back Office for the hardwork you put in to ensure customer satisfaction.</p> <p> </p> <p>Your resolution of my case with respect number change from 081 to 072, the way it was handled (excluding hickups), up to its final closure, my faith in Telkom has been restored.</p> <p> </p> <p>When I took a decision some years back to commit myself to Telkom Internet, I knew it was a best decision I've ever made - and the closure of this case, proves exactly that decision I have made.</p> <p>Truly, the way you have helped me closing my case has been remarkable - and for that I thank you.</p> <p> </p> <p>This is the exact kind of genuine true service I expected from Telkom.</p> <p> </p> <p>My only suggestion to Telkom team would be to implement and "ASK ONCE" policy - that's all!</p> <p> </p> <p>Keep up the good work!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply13 Dec 2016, 13:00
Official

Good day.

Thank you for taking the time to share the experience you have had. Your input is always highly appreciated as allows us to improve our services offered.

Hope you enjoy the rest of your day.

Regards,
Moenieb.
Telkom Social Media Team.