DA
Darren A

1 reviews | Active since May 2015

17 May 2015, 18:53

Fair usage policy on Completely Unlimited

Absolutely disgusted at the thoroughput and fair usage implementation on my sim.<br> <br> I have had this contract for a week now, The fastest speed I have managed was 400kbps with a 4 bar 3G+ signal. <br> <br> Once my 10GB was used up, and the fair usage policy app****, I have experienced no more than 10kbps. Websites time out and [URL Removed] takes 20 minutes to run a network speed test. <br> <br> I contacted ,via the online web portal, a support technician, who did nothing but reassure me that my speeds were a result of my throttle. He continued telling me that there is nothing he can do about it. <br> <br> This is ridiculous. We are paying essentially for 10GB when Unlimited is advertised. I advise everyone to steer clear of Telkom Mobile as they falsely advertise their FUP breach speeds. <br> <br> I am now stuck in a contract which advertises so much, but delivers so little.

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Replies (1)
Telkom
Telkom's reply18 May 2015, 15:35
Official
Hello friendlyneighbor,

Thank you for bringing this matter to our attention.

Kindly be advised that we have sent you an e-mail and await for your response for further assistance with your query.

Your Social Media reference number is SM111436.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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