Failure tobrelocate adsl and telephone line

On 2.12.2015 I requested my line to be relocated from westville to durban north for 18.12.2015. Despite numerous calls and numerous stories and empty promises I am still sitting without a telephone or adsl line, for which I pay telkom as well as an outside provider for adsl. I am at my wits end as no one can help me or tell me when my line will be relocated. I am so furious with the poor service