Failure to upkeep promise

<p>I logged a query with Telkom on the 08th April 2017, to have my April payment re-allocated to May as my modem was not in use for the month of April as it was given in for repairs. The reference number is ********** 6. I called in again on the 30/05/2017 and Nokuthula informed me that it was not processed and she will send it to the Accounts Department for finalisation.</p> <p> </p> <p>Hence my modem has still not been repaired, nor is there any feedback regarding the progress.</p> <p> </p> <p>Telkom has been delayed in processing my request and hence my service has now been suspended.</p>