Failure to Upgrade Contacts to Smartplan 250

On the 15 May I went into Eastgate store to Upgrade mine and my husbands Telkom Smartplan 100 contracts to Telkon Smartplan 250 contracts.<br> After waiting the usual 30 minutes to be served, I met with a very pleasant gentleman Markos Ngomane, who has assisted me and been very helpful in the past.<br> He told me I could not upgrade immediately and would have to send him an e mail reminder on 27/28 May to remind him to upgrade me on 1 June.<br> On the 15 May he sent me an e mail, and on the 28 May as he requested I sent him an e mail reminder to upgrade myself and my husbands contract, on the 1 June he e mailed me and said he would provide me feedback and let me know if it had been effected.<br> I called Telkom Mobile this evening to see if I had been upgraded and they informed me that no request had ever been submitted and that I must go back to Telkom in Eastgate , wait in there very long queues for another 30-60 minutes and re request an upgrade to the Smartplan 250 contracts for myself and my husband<br> This is unacceptable, why must I keep on going back to your branches, leave work for hours on end for a problem that you have created and are unwilling to assist me in resolving same<br>