Failure to update my banking details have resulted in huge penalties

<p>I have attempted to update my banking details for a couple of months now.</p> <p> </p> <p>Every single month I get penalized for not being able to debit my account.</p> <p> </p> <p>My account has now been suspended twice and I have incurred huge penalties.</p> <p> </p> <p>I have personally tried and failed to update my banking details online and on their help desk chat.</p> <p> </p> <p>For some reason this is beyond their abilities to do and I incur costs as a result.</p> <p> </p> <p>I refuse to pay anymore penalty fees and I want all previous penalty fees cleared.</p> <p> </p> <p> </p>