Failure to understand cancellation processes

Hi,

I have called the call centre 6 times this week to folllow up on my simcard cancellation but instead I have been sent from pillar to post, I have been given the run around.

PLEAS can someone cancel my simcard contract ASAP!!

I took up fibre of precedent that my simcard contract will be cancelled I have not received any comms of this cancellation instead have had the fibre installed.

PLEASE can I have some written confirmation of this? I know there’s always claims that phones are recorded and thus please can someone go listen to the VERBAL agreement in me taking up the fibre contract.

I am extremely frustrated about how now all of a sudden no one knows how to CANCEL A CONTRACT .

An unimpressed client