Failure to terminate contract

<p>On 23.04.15 i had taken up a data contract with Mobile Talk who is a 3rd party to Telkom. Upon receiving the router i noticed that this wasnt a mobile router therefore i had informed them to cancel the contract & collect the router. They collected the router on 26.04.15 & had confirmed that the deal was cancelled. However the query went back & forth as they hadnt actually cancelled the contract on their side & now i was receiving threatening messages from debt collectors advising me that my account was in arrears. On 21.09.16 i received a Whatsapp message from Nu Debt that my account with them has been closed & from that i assumed that the account was now up to date & that i will no longer be debited for something that i no longer have. In November 2016 i had taken a Wifi deal from Telkom directly & when i had received my bill i queried why the account was so high & i was told that this was due to me having 2 routers active on my name. i had contacted Telkom to query this & was informed that they can see that the router was collected in April 2015 but this wasnt removed from the package therefore my bank account was still being debited. when i called Telkom i had spoken with Percy Ndlovu who advised that he can see that im being incorrectly billed & that he was going to remove the router from my package & that within 72 hours i would be refunded all that was taken out of my account. Its now a week later & the money hasnt been refunded to me nor is Percy responding to my emails. so basically for 22 months i have been paying for something which i havent used nor do i have in my possession.</p>