Failure to restore ADSL Service

My ADSL has been down for over a week.<br> Logged a call and follow up every single day.<br> Finally yesterday (day 7 of call) technician is assigned and pitches up.<br> Confirms fault onsite, but cant get into exchange as its closed for the day.<br> Don't worry says the tech we will start again at 7.30am<br> <br> This morning I call the tech and he says they are working on it, and they will call me back.<br> Then I call tech again this afternoon and he says no the call has been reassigned and he cant help me anymore.<br> <br> So I call the helpdesk again, they say yes a new tech has been assigned, but they cant tell me how busy he is or how many days it will take for him to get back to me.<br> <br> What a joke. 8 days and I still have no idea when this will be resolved.<br> Each time I call service desk its a 40 minute wait on hold.